Butlers Roofing Services

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Privacy Policy

Butler Roofing Services

Privacy Policy

1. Introduction

Butler Roofing Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

2. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

  • Butler Roofing Services
  • Contact Person: Jack Butler
  • Telephone: 01133 372 213
  • Email: info@butlersroofingservices.co.uk

3. Data Collection

We collect the following personal data from our clients:

  • Full name
  • Phone number
  • Email address

We collect this data through:

  • Website forms
  • Phone interactions
  • In-person interactions

We do not collect or store any sensitive personal data as defined by the UK GDPR.

4. Use of Personal Data

We use the personal data we collect for the following purposes:

  • Providing and managing our roofing services
  • Scheduling appointments and managing bookings
  • Communicating with clients about their projects and inquiries
  • Sending updates and information about our services
  • Marketing and advertising, including targeted ads through Meta (Facebook) Ads

We will not use your personal data for any other purpose without your consent unless required or permitted by law.

5. Legal Basis for Processing

Our legal basis for processing your personal data includes:

  • Consent: By providing your personal data, you consent to its processing for the purposes described above.
  • Performance of a contract: To provide the services you request.
  • Legal obligations: To comply with legal requirements.
  • Legitimate interests: To manage our business and improve our services, including through marketing and advertising.

6. Data Sharing

We do not share your personal data with third parties except as necessary to provide our services or as required by law. Any third parties who process your data on our behalf are required to implement appropriate security measures to protect your data.

We may share your personal data with:

  • Meta (Facebook) for the purpose of targeted advertising and marketing. Meta is required to comply with data protection laws and ensure the protection of your personal data.

7. Data Storage and Security

Your personal data is stored securely and protected by appropriate technical and organizational measures. We implement a variety of security measures to maintain the safety of your personal information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once your data is no longer needed, it is securely deleted from our systems.

9. Data Subject Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to certain conditions.
  • Restriction: You can ask us to restrict the processing of your data under certain circumstances.
  • Portability: You can request a copy of your data in a commonly used format to transfer to another provider.
  • Objection: You can object to our processing of your personal data under certain conditions.
  • Withdrawal of Consent: You can withdraw your consent to our processing of your personal data at any time.

To exercise these rights, please contact us at info@butlersroofingservices.co.uk. We may request proof of identity to verify your request.

10. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie settings through your browser.

We may also use cookies and similar tracking technologies for targeted advertising through Meta (Facebook) Ads. These technologies help us provide more relevant advertisements to you.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

12. Complaints

If you believe that your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

  • Website: www.ico.org.uk
  • Telephone: 0303 123 1113

13. Liability Disclaimer

While we take all necessary measures to protect your personal data, we cannot guarantee its absolute security. We will not be liable for any damages (including but not limited to incidental, consequential, or punitive damages) arising out of or related to the use or inability to use our services or from any information provided through our website, except to the extent required by applicable law.

14. Additional Information

If you have any further questions about our privacy practices, please contact us at info@butlersroofingservices.co.uk.

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